PayOne - Increased error rates

Incident Report for MOQO

Resolved

The incident has been resolved on vendor side: https://wlop.status.worldline-solutions.com/incidents/j2906bh3tjvf

Posted Oct 12, 2026 - 21:46 CEST

Monitoring

Error rates went down, but Worldline did not yet close the incident: https://wlop.status.worldline-solutions.com/incidents/j2906bh3tjvf

Posted Oct 12, 2026 - 18:04 CEST

Update

Please refer to the Vendor Status Page: https://wlop.status.worldline-solutions.com/

Posted Oct 12, 2026 - 17:30 CEST

Identified

We are currently seeing higher error rates on the (non default) payment provider "PayOne".
There seems to be an issue on their side - we can see quite a few server errors and various error codes.

Providers who are using Stripe are not affected.

Posted Oct 12, 2026 - 17:18 CEST

This incident affected: Backend-Systems (3rd party services).